1. Information We Collect
We collect information you provide when you submit a booking request or contact us. This includes:
- Name, email address, and phone number
- Travel dates and guest count
- Payment information (processed through secure third-party payment processors)
- Special requests or communications
We also automatically collect technical information such as IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
- Process booking requests and communicate confirmations
- Coordinate with property owners on your behalf
- Send pre-arrival information and check-in details
- Respond to your questions and support requests
- Improve our website and concierge services
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Property owners: Contact information and booking details are shared with property owners/hosts as required to complete your reservation.
- Payment processors: Secure payment handling through third-party processors.
- Legal requirements: When required by law or to protect legal rights.
4. Cookies
We use cookies to improve your browsing experience and remember preferences. A dismissible cookie consent banner records your acknowledgment in your browser's local storage. You may control cookies through your browser settings.
5. Data Security
We use reasonable security measures to protect your information. Payment data is handled exclusively by PCI-compliant third-party processors — we do not store full payment card numbers.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by emailing info@acebasinrentals.com.
7. Children's Privacy
Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13.
8. Changes
We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance.
9. Contact
Questions? Reach us at info@acebasinrentals.com or (843) 000-0000.